Disappointed by Forrat’s Chocolates

There is saying ” We EAT with our eyes ” and this is very true. Whenever I am out and about, I am always on guard looking at the meals that I am being served, or packaging on products, and looking at the quality of different items. I have Little C’s birthday coming up, and when searching for a Chocolate Turtle Smash Cake I called Forrat’s chocolates on Locke St. in Hamilton Ont.

After discussing my reptile party requirements, I was promised a turtle smash cake made from pure milk chocolate. I provided all materials to fill the turtle shell, Gummie frogs, gummie snakes, packaged candy and a turtle head. I could not have made this project any easier. For those of you who do not know what a smash cake is, it is usually made from cake and your child will smash it and make a big mess. This is usually done for younger children.

Carmine is turning five and loves chocolate ( what kid does not ). I wanted a large turtle shell with plenty of candy inside, so he and his friends could smash it and grab the candy. It’s an edible piñata! I was told by Forrats chocolates on Locke St. that they would do this, and that it would be the great! I’m all about the wow factor and in the food industry, it’s everything. I arrived to pick up my order with excitement on my brain, only to be disappointed by a blank turtle chocolate shell with fish around it ( I did make it clear it was a reptile theme ) no creativity, no imagination, no nothing. If Willy Wonka put such disappointing product out, like this company did he would not be the great Willy Wonka.

A chocolatier is suppose to bring chocolate dreams to reality. I was also asked if I had brought a box to put my order in, laughing I said when you buy flowers do you bring your own vase. These ladies we’re clearly flustered. As I watched the young girl run out of the store to look for a box only to return five minutes later with nothing. How do I know this girl was not in the back of a dumpster looking to box up my order. I also had to run back to get the rest of the product they did not use, they had no intent on giving me what was leftover! but rather keeping it. How disappointing for an establishment who prides themselves on quality and taking care of the customer, clearly has no concept of it. I will say this for those of you who really know me, I cannot stand when companies do not stand up to there mission statement. I will also say this I am a TRIPLE THREAT! What you cannot do, I will figure out a way for it to be done. I took this turtle home and made it my own, the way it was suppose to be presented. I also only spent twenty dollars doing it myself.

Take note Forrat’s chocolate when people ask me where I got this magnificent smash cake. I will say here’s the before photo and here’s Dabutchersdaughter after photo. Never take your clients for granted, they are what makes your business successful, word of mouth is your best source of advertising and the only words that are going to come out of my mouth about Forrat’s chocolate will be BITTER. not bitter sweet just BITTER.

Thanks to my imagination, creativity, and overall way of thinking my son now has  a cake worth smashing with pride.